Refunds and Returns

Bottles that arrive damaged, unsealed, or visibly compromised. Orders that arrive with the wrong compound, the wrong strength, or the wrong capsule count.

Report any of these within 72 hours of delivery with photographs. We replace or refund at your choice, and we do not ask you to ship anything back.

Bottles whose factory seal has been broken, for the same reason no supplier can accept them: once the seal is open we cannot certify what happened to the material.

Orders cancelled after dispatch. If you catch it before dispatch, email us and we will stop the parcel and refund in full.

If your own analysis disagrees with the certificate we published for your batch, send us the data. Where an independent assay confirms the batch is out of spec, we refund the order in full, pull the batch from sale, and re-test the remaining stock at our cost.

Email support@aminocaps.com with your order reference, the lot number from the bottle, and photographs where relevant. Claims are answered within one business day.